The long-awaited iPhone 14 Pro and iPhone 14 Pro Max finally went on sale on Friday, with fans around the world eagerly queuing outside Apple Stores to be among the first to get their hands on the new device.
But some early adopters are already reporting a bizarre problem – the rear camera’s main lens physically shakes and rattles when they are taking photos or videos in some third-party apps including Snapchat, TikTok and Instagram.
Apple has now confirmed in a statement that it is working on a fix for the bug, and will be releasing a software update next week to resolve the issue.
It is unclear how widespread the problem is or what the underlying cause is, as the problem does not appear to affect the iPhone’s built-in Camera app.
However, several concerned iPhone 14 Pro users have taken to Reddit and Twitter to describe their experiences and share videos demonstrating the issue.
‘So I’ve been experiencing my camera shaking uncontrollably whenever I open Snapchat or use the camera for Instagram,’ wrote one Reddit user. ‘However, I don’t run into any issues when I use the regular camera app.’
Another wrote: ‘Picked up my new iPhone 14 pro yesterday and intermittently get ois camera shake (by shake I mean can see and hear it shaking) in Snapchat, anyone else experience this?’
‘My iPhone 14 Pro just arrived and when I opened Snapchat, the camera was shaking a lot and made a pretty strange mechanical noise,’ another wrote.
A handful of videos showing the problem have been shared to social media, including this one from YouTuber Luke Miani and another by TikTok user Damian Munoz.
The videos show the user opening up the camera function within a third-party app on the iPhone 14 Pro and seeing a blurry image on the display, as the main lens on the device vibrates uncontrollably and makes a rattling noise.
Miani said the incident resulted in the lens on his iPhone being unable to focus properly in subsequent usage, even in the iPhone’s default Camera app. He took the device to an Apple Store and was able to exchange it for a new one.
Some users have suggested it may be due to a software bug affecting the device’s optical image stabilisation.
Mark Gurman of Bloomberg reported yesterday: ‘Apple has identified a fix for the iPhone 14 Pro and iPhone 14 Pro Max camera shake issue and a software update will be released next week.’
The announcement comes as a relief to those who have forked out over a grand for the latest device, as it suggests it is a software issue rather than hardware.
One user said that restarting the phone and then opening the default Camera app before opening Snapchat temporarily solved the issue.
However, if iPhone 14 Pro owners are concerned about potential damage to the rear camera system, they should avoid opening the camera in apps like Snapchat, TikTok and Instagram until the matter is resolved.
Apple CEO Tim Cook announced four variations of the iPhone 14 at the company’s ‘Far Out’ launch event on September 7.
These were the standard iPhone 14 model, the iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max.
The new models boast an array of flashy features, including improved camera technology, ‘Always On’ display and satellite connectivity (currently available in the US only).
The standard model retails for £849 and comes with a 6.1-inch screen, while the Plus costs £949 and has a 6.7-inch screen.
Meanwhile, the iPhone 14 Pro has a 6.1-inch screen and costs £1,099, while Pro Max has a 6.7-inch screen and costs a mammoth £1,199.
The pro models are more expensive, largely because they have more advanced cameras and a sophisticated pill-shaped notch at the top of the screen, called ‘Dynamic Island’.